Orders on welovedaruma.com generally ship directly from Japan 3 days after placing your order. For addresses within Japan, they normally arrive the next day after shipment. For overseas addresses, they normally arrive within only 3-5 days of shipment.
Shipping is fast and reliable.
All items are sent by air using EMS (Express Mail Service) from Japan. Each package has a TRACKING CODE, which we’ll share with you once the order has been dispatched.
Shipping and handling charges are determined by the merchandise dollar amount of your order. All shipments are professionally packaged safely and beautifully.
All WE LOVE DARUMA products are supported with a 100% money-back guarantee. If you are not completely satisfied with a product purchased on welovedaruma.com, simply return it for a prompt and courteous 100% refund of your full purchase price. We take great pride in our all of our WE LOVE DARUMA products. Japan is a country with a reputation for producing products of superior quality and craftsmanship that dates back for centuries.
*We cannot accept refunds, returns, and exchanges of items more than 60 days after delivery, regardless of reason. Please check the condition of the items you purchased soon after receiving them.
*In the event that the product(s) did suffer damage, defects or the order has been incorrectly fulfilled, quickly contact the shipping company and WE LOVE DARUMA with your order number and details immediately after receiving the package. We will exchange (or correctly fulfill) your package as soon as we receive the returned item(s). All return shipping fees should be paid by the shipping company if the goods arrived damaged.
*We will begin the refund procedure immediately after receiving the returned items. As soon as the processing is completed, we'll inform you by e-mail. Refunds may take up to 90 days to complete depending on the credit card company used. Contact your credit card company for further information.
*For orders that are cancelled before they are officially shipped, a 5% cancellation fee plus any local shipping or other minor business costs will apply.
How to Return & Exchange
Please send the item(s), preferably in the box they were shipped in back to Japan. Be sure to include the original printed copy of the order details included in the shipment. Make a copy of the order details prior to sending back the package.
Please send all packages to:
WE LOVE DARUMA
c/o UNIQUE JAPAN
If you have questions regarding your order at anytime, please contact us here.