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Hello and welcome. Below is a list of common Customer Service related questions we receive at WE LOVE DARUMA .
If your question is not answered within the list below please click here.
Click for Answer What is a Daruma doll?
Daruma is a traditional Japanese wishing doll that helps us to achieve our dreams and aspirations. The centuries-old Daruma tradition is positive, constructive, and simple. First, think of something special you wish to achieve. Next, draw or paint one of your Daruma doll's blank eyes. Place Daruma someplace visible, so that while he focuses on your objective, you'll be reminded to do the same. Once your goal is realized, signify your accomplishment by drawing Daruma's other eye. Congratulations!
Click for Answer Are instructions on how to use the Daruma doll included in the package?
Yes they are. A Daruma is probably the most meaningful gift you can ever give someone.
Click for Answer I am a retailer and would like to sell your merchandise, is this possible?
Thank you, and yes! If you are interested in becoming one of our trusted worldwide retailers of WE LOVE DARUMA merchandise, please contact us here.
Click for Answer I am interested in licensing opportunities for the Daruma Kids, who do I speak to?
Thank you, please contact us here.
Click for Answer How are shipping costs calculated?
It's very simple, and reasonably priced as all order are mailed express delivery. Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions. To see the price ranges click here
Click for Answer How soon will my item ship? How fast will it arrive?
Orders generally ship within one week. For domestic addresses, they arrive within 1 day of shipping. For international addresses, they normally arrive within 5 days of shipment and are sent by air using EMS (Express Mail Service) out of Japan - the most trusted delivery service in the country. Shipments are professionally packaged safely and beautifully!
Click for Answer Will a sales tax be added to my order?
No. The 5% consumption tax is included on all domestic orders (if the shipping and/or billing address is in Japan). On international orders no sales taxes are charged on purchases made on uniquejapan.com. In some cases you may be subject to minor taxes and import duties, which are levied once a shipment reaches your country.
Click for Answer What is the privacy policy and how secure is my payment information?
We use 256-bit SSL encryption to protect your identity and credit information through the order process. This assures our online visitors that confidential information and transactions cannot be viewed, intercepted or altered.

Privacy Information
We do not sell, give, or distribute any customer information. You may choose to receive promotional emails from us. If so, we will never share your email address.
Click for Answer Please tell me about your 100% money-back guarantee
We take great pride in all of our merchandise. All our merchandise is supported with a 100% money-back guarantee. If you are not completely satisfied with a product purchased on welovedaruma.com, simply return it for a prompt and courteous 100% refund of your full purchase price.
Click for Answer Am I able to track and trace my order?
Yes. We will provide a tracking code via e-mail to you once your package has left our facilities. All items are shipped by air via EMS (Express Mail Service out of Japan) and are packaged carefully.
Click for Answer How can I contact you?
For all inquiries, please click here.
Click for Answer I love your website, can you tell me more about WE LOVE DARUMA ?
Thank you! While the Daruma tradition is deep-rooted in Japan, it is still not well-known outside of it. We created the WE LOVE DARUMA brand and website to spread Daruma’s optimistic and inspiring energy around the world. The timing, we feel, could not be more pertinent. Daruma’s positive force is just as valuable in good times as in difficult ones, but our current economic climate has made the need to focus our energies all the more essential. The tools of success are within all of us, but as we go about our hectic lives, we could all use a little encouragement and support. Daruma urges us to remain determined, to never give up on our dreams, and to achieve what we’ve set out to do.
Click for Answer I am a press agent and would like to do a feature on WE LOVE DARUMA . Who should I contact?
Thank you very much for your interest. Please fill out our contact form here.
Click for Answer Which credit cards do you accept?
PayPal accepts all major credit cards such as Visa, MasterCard, American Express and Discover.
Click for Answer I live on a military base in Japan. Can you ship to an FPO/APO address?
YES WE CAN! If you are stationed at a base in locations such as Yokosuka, Yokota, Zama, Misawa, Iwakuni, Okinawa, we have no problem shipping there. Be sure to enter JAPAN on the Shipping information page during the checkout process.